🕯️ Contact Us
We’d love to hear from you.
Whether you have a question about your order, need help choosing the perfect scent, or just want to say hello—we’re here for you.
Response Time: Within 24–48 hours (Monday–Friday)
📦 Order Support
If you're reaching out about an order, please include:
-Your order number
-The email used at checkout
This helps us assist you faster.
🤍 Common Questions
Where is my order?
Once shipped, you’ll receive a tracking email. Please allow 24–48 hours for updates.
Do you offer returns?
Due to the nature of our products, we don’t accept returns—but if there’s an issue, reach out and we’ll take care of you.
Candle care tips?
Trim your wick to 1/4” before each burn and allow a full melt pool for best results.
(Candle care tips are also located in the product description of each candle)
🌿 A Note From Arbor Pier
We’re a small-batch brand, and every message matters to us.
Thank you for supporting intentional, handcrafted fragrance.