Shipping Policy – Arbor Pier Candle Co.

Thank you for shopping with Arbor Pier Candle Co. Each order is made with care and produced on demand).

Order Processing & Production Time

All items are made to order, which means production begins after your purchase is placed.

Production time:

• Typically 2–5 business days

During holidays or high-volume periods, production times may be slightly longer.

Once your order has been produced, it will be shipped and you will receive a confirmation email with tracking information.

Shipping Times & Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated shipping times (after production):

• Standard Shipping (U.S.): 3–7 business days
• Expedited Shipping: 2–3 business days (when available)

Total delivery time = Production time + Shipping time

Please note: Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Free Shipping

We offer free standard shipping on U.S. orders over $75 (before taxes and discounts).

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.

Shipping Address Accuracy

Please double-check your shipping address at checkout.

Because orders are sent directly into production, we cannot guarantee changes after an order is placed.
Arbor Pier Candle Co. is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your order appears delayed or lost, please contact us and we will assist you in working with the shipping carrier.

While we will do our best to help, Arbor Pier Candle Co. is not responsible for delays caused by the carrier.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

We will work quickly with our fulfillment partner to resolve the issue.

Shipping Locations

We currently ship within the United States.

Contact Us

For any questions about your order, please contact us at:

mlwservices25@gmail.com

Thank you for supporting Arbor Pier Candle Co.